Slow and Steady

My T-Mobile rant

Posted on: July 27, 2009

I decided to make use of an old tmobile phone I’ve got lying around. I’ve started online dating (I’ll blog about that another day) and wanted to have another number just to be on the safe side.

I went on to the T-mobile website and saw this: A free sim and if I topped up £20 I’d get 300 minutes and unlimited texts. I thought great! So it came through the post last week, the letter that came with it said exactly the same. I put on £20 and went on my way.

I also saw this
All numbers prefixed by (inc VAT):
Prefixed number Cost of call 0843, 0844, 0845 ,0870, 0871, 0872 40p per message 0808, 0800 Call charges from free to 40p per minute 0500 10p per minute 070 From 25p to 75p per minute All chargeable calls will be subject to a one minute minimum charge unless otherwise stated.

My doctors surgery has an 0844 number, and I have to deal with them and a lot of local numbers at the moment. I thought this sim would help keep the costs down.

I checked my credit today and it’s nearly gone. I’ve made 2 calls to other networks and 1 call to my doctor.

So I speak to an operator, who proceeds to tell me I’m wrong and the 0844 number is 40p a minute.
She also tells me that I had to text a code before I topped up.

Nowhere on the letter that came with the sim card said that. All it says is top up £20 for unlimited texts and 300 minutes. No small print hiding it anywhere.

She kept telling me I’m wrong and I could feel myself about to blow, so I asked for the unlocking code of my phone. She said £15.

I said no it’s out of contract, it’s been out of contract for years. I told her I know they send codes out and she told me I was wrong, that it’s never been done.

I thanked her for reminding me why I left tmobile, went on to MSE, found the address to get the unlocking code (and people actually received it, so much for it never being done!) and sent it off. I got a letter back saying there is no unlocking code for my phone.

I am thinking about writing a complaint letter, because the advertising is wrong.

In the meantime though, I’ve found that Asda do a PAYG tariff that is 8p calls and 4p texts. The problem is there is no prices for 0845/0870 numbers on their site.
While searching online, it seems that people are being told different information when they ring customer service, some say it’s 8p, some say it’s 35p.
Asda and T-Mobile take note.
I’ve ordered this, and will take my old phone to a shop to see if it can be unlocked. I suppose I could buy a cheapie, but the phone is a pda and is handy for checking emails etc when I’m in a flare up.


1 Response to "My T-Mobile rant"

[…] Thing is, I don’t want to tie myself into a contract. Also the phone I’m using for my Tesco PAYG chip is so bulky that I can’t carry about as it makes my bag heavy. This means I’m dialing […]

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